Bob was an interesting patient to say the least. The kind where they always show up late for appointments and claim to never have the financial means for treatment yet talk about vacations they’re going on. *I’m still rolling my eyes thinking about it.* Anyway, I was redoing a crown for Bob and due to his inability to allow me to utilize the full length of our appointments what should have taken maybe 3 appointments took more like 7. I explicitly would always tell him, “Remember, if the temporary comes off be sure to call me so I can get you back in to recement it.” He’d acknowledge and say he understood but low and behold EVERY TIME he came in for another appointment the temporary would be off and I’d be like, “Why didn’t you come in sooner?” He’d shrug it off, claiming he was too busy. The real kicker for me though was on crown delivery day he comes in, temporary in hand, and holding a 7-Eleven Super Big Gulp just chugging away on a big ‘ole Coca-Cola. I took a deep breath, bit my tongue, and just carried on because I couldn’t believe what I was seeing.
My efforts are focused on our organization’s strategy, operations, and day to day management. I’m also a tech geek and automating our processes and data is a hobby of mine!
